Cancellation And Refund

Cancellation And Refund

At PropinLeads, customer satisfaction is our top priority. We strive to deliver accurate and high-quality B2B contact data and marketing solutions to help your business grow. Please read our Cancellation and Refund Policy carefully to understand the terms applicable to your purchases.

1. Cancellation Policy

Due to the nature of digital data and services, orders once placed cannot be canceled once the data has been delivered or accessed. However, in specific cases where the order has not yet been processed or fulfilled, you may request a cancellation by contacting our support team within 24 hours of purchase.
Please note that cancellation requests are reviewed on a case-by-case basis and are not guaranteed.

2. Refund Policy

All purchases made on PropinLeads are non-refundable once the data or service has been delivered. This policy is in place due to the intangible, irrevocable nature of the data we provide.

However, we may offer a replacement or partial refund under the following conditions:
The data provided was inaccurate or outdated beyond an acceptable threshold.
A significant portion of the contacts were non-functional or unreachable.
There was a technical issue on our side that resulted in an incorrect delivery.

To request a review of your order, please contact our support team within 7 days of receiving the data and provide:
Order ID
Description of the issue
Sample records showing the inaccuracy
If your request qualifies, we may either:
Provide replacement records, or
Issue a partial refund, depending on the extent of the issue.

3. How to Contact Us

For all cancellation, refund, or support inquiries, please reach out to us at:
📧 Email:info@propinleads.com
🕐 Support Hours: Monday to Friday, 9 AM – 6 PM (IST)

4. Important Notes

Refunds, if approved, will be processed within 5–7 business days.
All decisions made by PropinLeads regarding refunds and cancellations are final.
By placing an order, you agree to this policy.